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  • Jim Richardson

The New Finchloom SERVICE DESK

An announcement from our VP of Managed Services, Marc Ongaro - We think this is a great move to provide overall SERVICE to our clients. By the way, we use Microsoft Teams and Dynamics 365 to provide our service.


We are re-branding the Finchloom Help Desk as the Finchloom Service Desk. Going forward, whenever referring to the Support department (internally and externally), it will be referred to as the "Service Desk".


This rebranding is part of a broadening of the scope of services provided by the Managed Services Team.


Here are some of the services we provide daily:


Level 1 Support Windows and Office Office 365 Microsoft Mobile Apps


Level 2/3 Support

Office 365 Administration Escalation to Microsoft Premier

User Onboarding

Network Troubleshooting Hardware Diagnostics

On-site Dispatching

Licensing

Provision Tenants

Adjust Licensing


Sales Handoff

Identify sales opportunities in tickets

Route to appropriate sales resource

Custom Trainings

End User Training

Administrative Workshops

As you can see, our team has moved beyond the scope of a standard Help Desk and is becoming the one-stop shop for all service requests and questions. To submit a service request, please email servicedesk@finchloom.com


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